Product Manager

At Bitfocus, our employees are the foundation of our success as an industry-leading software company. We are a team of talented, hard-working individuals who are passionate about the mission of ending homelessness. We strive to live by our core values and foster a culture of respect, collaboration, and inclusion. We actively look for ways to continue developing our foundation at all levels at Bitfocus.

We also believe in having fun and cultivating a positive environment where employees can bring their whole selves to work. We recognize that everyone brings unique perspectives, experiences, and strengths. We believe in supporting and developing our employees to provide an 11-star experience to our customers and ultimately help communities use data to tackle their greatest social challenges.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Product Manager to join our Product team. The successful candidate will be responsible for:

Overseeing the entire life cycle of the Bitfocus software product, including defining the product vision, planning its development, and ensuring its successful delivery. They will work closely with internal stakeholders, customers, and market research to architect features and functionality that align with the product roadmap while maintaining compliance with federal and local requirements.

The Product Manager will collaborate with diverse stakeholders to design and implement new features and reporting enhancements, ensuring that they meet market needs and maintain a consistently high level of quality. They will also support research efforts by synthesizing input from marketing, sales, and customers to inform product design and approach. Additionally, they will identify and articulate the key benefits and value of new features and enhancements to guide marketing plans and create effective marketing materials.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $80,000 - $125,000, which includes variable compensation (bonus) eligibility.

About the Product Team:

Product operates at the confluence of the customer, owner, and engineering. Our goal is to facilitate data-driven software that makes a meaningful impact on our customers. We strive for excellence and are empowered to create a collaborative, transparent, and fun working environment.

As a Product Manager, you will:

• Product Requirement Development: Develop clear, comprehensive product requirements that align with business logic and system impacts, while translating customer needs into processes compliant with regulations. Ensure traceability, documentation, and accounting of all stakeholder requirements throughout the product development lifecycle.
• Subject Matter Expertise: Develop a deep understanding of the Clarity Human Services software, the market landscape, relevant technology trends, and the competition. Acquire and maintain expertise in these areas to inform decision-making, strategy development, and product positioning.
• Product Strategy and Lifecycle Management: Support the implementation of the Clarity Human Services product strategy and roadmap. Manage the product throughout its entire lifecycle, from concept development to end-of-life considerations. Continuously evaluate and monitor the performance of the product and identify areas for improvement.
• Business Case Development: Write compelling business cases for development initiatives and obtain internal approvals. Present a strong rationale and justification for proposed projects, outlining their potential value and alignment with business objectives.
• Performance Monitoring and Improvement: Monitor, report, and improve the performance of the product. Continuously track key metrics and indicators, identify areas for enhancement or optimization, and implement appropriate strategies to enhance the product's effectiveness.
• Trial and Launch Planning: Plan and execute trials and minimum viable product (MVP) releases. Develop comprehensive go-live launch plans, ensuring smooth product launches and seamless transitions from development to deployment.
• Feedback Collection and Analysis: Collate feedback from internal staff and customers, gathering insights and suggestions to inform future product iterations and enhancements. Actively seek feedback through surveys, interviews, and other appropriate methods.
• Representation and Advocacy: Represent the voice of the customer and the product in senior-level management meetings. Articulate product strategy, goals, and requirements to key stakeholders, advocating for the product's vision and value proposition.
• Product Advocacy and Stakeholder Engagement: Act as a champion for the product within the organization and to external entities including customers, partners, and industry stakeholders, promoting its unique features, benefits, and competitive advantages. Develop robust relationships with business stakeholders, fostering rapport, trust, and collaboration while establishing yourself as a respected leader, further enhancing productive partnerships and a collaborative mindset.

You will love this position if:

• You are a systematic and an innovative thinker and understand structures, patterns, and cycles in complex systems and processes. You are able to analyze interdependencies within a system to inform decision-making and drive effective strategies. Demonstrates creativity in problem-solving, constantly seeking new solutions and approaches to improve and deliver high-quality software products.
• You are a data-driven strategist and leverage analytical insights to make informed decisions, prioritize interdependent goals, and align actions with the overall strategy, ensuring timely project delivery. You are skilled in the full software development lifecycle and well-versed in best practices.
• You are an Excellent communicator and collaborator and an expert in written and oral communication, capable of conveying complex topics to non-technical audiences and articulating ideas clearly and concisely. You demonstrate empathy in understanding and addressing the needs of team members and stakeholders, fostering collaboration across teams.
• You are resourceful and entrepreneurial and achieve results creatively even with limited resources. You are adaptable and proactive in agile, lean, and fast-paced environments, with a comfort in taking ownership to drive projects forward.
• You are ethical and empathic, and display self-awareness, honesty, openness, and respect towards others. Your ethical behavior and integrity are inherent in your work approach.
• You are a passionate problem solver and enthusiastic about ideating and delivering best-of-breed software solutions and tackling challenges head-on. You exhibit a growth mindset that drives continuous improvement and a strong desire to learn new skills.
• You are design-oriented and skilled in designing complex systems with an eye for effective design principles. Able to create intuitive and user-friendly software solutions while maintaining attention to detail and a focus on simplicity.

We’re excited about you because:

• You have advanced product management expertise, evidencing the ability to meet strict deadlines and contractual obligations, adept at constantly prioritizing tasks, progressing parallel projects, and adjusting swiftly to emerging priorities in a fast-paced software development environment.
• You have solid analytical abilities with a proficiency in both quantitative and qualitative statistical analyses, and a working knowledge of contemporary analytics tools, essential for data-driven decision making in software product management.
• You are a proven innovator, adept at identifying and implementing best practices in problem-solving, specifically within the software product development context.
• You have proven expertise in drafting clear, concise requirement documents for software engineering teams, effectively bridging the gap between business needs and technical execution.
• You have extensive experience utilizing Jira for Agile workstream planning and delivery in a software development setting, demonstrating proficiency in Agile methodologies and tools.

How Bitfocus Will Support You:

• Work in a fully remote/virtual environment with a robust onboarding and training program that sets you up for success
• A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
• Medical, dental, and vision insurance for employees and dependents. (100% employer paid for employee only and 50% employer paid for dependents!)
• Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
• Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
• Employer-sponsored life insurance
• 401K retirement plan w/ 4% match.
• One-time $500 Home Office Stipend
• $75 per month towards internet and phone bills
• 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive and surrogate parents
• Apple Macbook for your home office