At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Data Analytics Manager to join our Data Services team. The successful candidate will be responsible for leading the execution and operational delivery of a team of data analysts responsible for transforming complex datasets into clear, actionable insights that support effective decision-making. Working in close partnership with the Director of Data Services, this role implements established analytics strategy, standards, and priorities while collaborating with customers, internal Bitfocus teams, and other stakeholders to ensure analytical solutions are accurate, relevant, and aligned to organizational goals.

Core responsibilities include overseeing and operationalizing the analytics lifecycle from requirements gathering and business interpretation to implementing analytical models, dashboards, and reports, validating data, and ensuring consistent, high-quality delivery. A key focus of this role is improving efficiency through automations, standardized workflows, and quality controls that reduce manual effort and improve delivery timelines.

This role provides direct people leadership to the analytics team, setting expectations, managing capacity, and supporting strong analytical practices. Success in this position requires strong operational leadership, clear communication, and the ability to translate complex data into meaningful narratives that drive measurable impact across Bitfocus and the HMIS community.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $71,000 - $135,000 which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at people@bitfocus.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

Remote Work Setup Requirements

To ensure a productive, secure, and high-quality work environment, all employees must have the following workspace setup before their first day day at Bitfocus:

Private & Secure Workspace

• Dedicated Space: You must have a private, quiet, and secure room that is free from distractions, background noise.

Internet Connection & Equipment

• Reliable Provider: Your internet connection must be high-speed and reliable (e.g., Cable, DSL, or Fiber Optic).
• Minimum Performance Standards: Your wired connection must meet or exceed the following speed and latency requirements (You can run a speed test here):
  • Download Speed: 50 Mbps
  • Upload Speed: 20 Mbps
  • Latency (Ping): 50 ms or less

About the Data Services Team:

Our Data Services team’s mission is to promote a data-driven decision-making culture to solve homelessness. We do this by combining a team of experts in data modeling, analytics, and integration with social services experience. From one-time data migrations into Clarity Human Services to real-time dashboarding, the Data Services team plays an integral role in supporting communities to make data-driven decisions.

As a Data Analytics Manager, you will:

• Leadership: Lead and develop the Analytics team, establishing clear roles, expectations, workflows, and performance standards. Drive operational maturity through documentation, prioritization frameworks, capacity planning, and continuous improvement. Partner closely with the Director to operationalize strategy, identify gaps, and reduce single points of failure across the analytics function.
• Automation & Efficiency: Lead the identification and implementation of automation opportunities across analytics workflows, including data validation report generation, QA processes, and recurring deliverables. Establish repeatable, documented processes that reduce manual effort, increase reliability, and improve team efficiency.
• Analytics Oversight: Oversee analytic initiatives, ensuring data accuracy, interpretability, and alignment with standards. This role will define project scope, timelines, and deliverables while coordinating cross-functional teams to align analytics efforts with organizational objectives.
• Collaboration: Serve as a bridge between analytics, data integrations, product, and customer-facing teams, ensuring insights and data-driven solutions are seamlessly integrated into business processes. Actively engage with stakeholders to understand their needs, provide guidance on data interpretation, and facilitate collaborative problem-solving to drive informed decision-making and deliver measurable value.
• Database Tools: Demonstrate an excellent understanding of database management concepts, knowledge of data security tools/solutions, and proficiency in SQL, BI tools, Looker, and other data analysis tools. This includes maintaining and updating tools necessary for data analytics, such as standard operating procedures, support and maintenance plans, quality assurance processes, training plans, and data management processes.
• Clarity Human Services Analysis: Manage analytics initiatives, ensuring alignment with organizational priorities and adherence to standards. Balance analytics work with resource project constraints, providing subject matter expertise and guidance to stakeholders. Represents analytics perspectives in cross-functional discussions and supports leadership with clear, actionable insights related to HMIS data and analysis.
• Other Projects: Complete ad-hoc projects as assigned to support team and operational objectives.

What you bring:

• Bachelor’s degree in information systems, computer science, mathematics, statistics, economics, or a closely related quantitative field. A master’s degree in a relevant area is a strong plus.
• At least 8+ years of progressive relevant experience working within a data-intensive environment (IT/Data Analytics/Reporting), including a minimum of 3+ years in a formal people leadership role managing direct reports.
• A solid understanding of data systems, including data relationships and data modeling, with the ability to quickly learn and understand various data environments.
• Proven excellent written and oral communication skills in English, with the ability to effectively communicate complex technical information to both technical and non-technical stakeholders.
• Proven planning and organizational skills, with a keen attention to detail and the ability to manage multiple projects and priorities in a fast-paced, evolving environment.
• Proficiency in SQL, Looker, including the ability to write complex queries and stored procedures to retrieve and manipulate data from various data sources.

We’re excited about you because:

• Remote Work: You have the ability to work in a remote work environment, with the ability to work effectively and efficiently without direct supervision.
• Database Management: You are skilled in MariaDB/MySQL database management systems, Looker, and BI tools with demonstrated ability to design, develop, and maintain complex data analytics models.
• Data Analytics/Visualizations: You are Skilled in data analytics and visualization tools such as Looker, Tableau, Power BI, or similar platforms.
• HMIS and Data Governance and Security: You have an excellent understanding of data governance, security, and compliance best practices. You possess demonstrated experience managing Personally Identifiable Information (PII) or other sensitive data, including data sharing protocols and regulatory compliance. Experience with Homeless Management Information Systems (HMIS), particularly Clarity Human Services, is a significant plus.
• Communication: You are skilled in the following:
• Guiding communication efforts to ensure clear and consistent analytic-related updates to stakeholders while balancing communication needs with project priorities and organizational goals.
• Achieving communication excellence, implementing strategies for transparency and alignment across analytics projects.
• Skilled in collaborating with cross-functional teams and aligning communication strategies with business goals.
• Shaping global communication strategies, positioning the organization as a leader in communicating analytics insights.
• Collaborating with industry partners, establishing communication standards, and presenting strategies to the leadership.
• Effectively conveying technical concepts to both technical and non-technical stakeholders, facilitating remote meetings, and collaborations.
• Problem Solving - You are skilled in the following:
• Guiding problem-solving efforts within analytics teams, ensuring effective resolution of analytics challenges.
• Collaborating with technical and non-technical stakeholders to balance problem-solving priorities with project objectives.
• Achieving problem-solving excellence, implementing strategies to foster a culture of innovation and collaboration in addressing analytics challenges. Balancing problem-solving needs with broader business priorities.
• Shaping problem-solving strategies on a global scale, positioning the organization as a leader in addressing analytic challenges.
• Collaborating with industry partners to establish problem-solving standards and present problem-solving strategies to the leadership.
• Identifying and resolving complex data-related issues using a variety of tools and techniques.
• Teamwork: You have the ability to work independently and collaboratively with other teams in a dynamic and fast-paced work environment.
• Accuracy - You are skilled in the following:
• Guiding data accuracy efforts within analytics teams, ensuring precise analysis of data.
• Collaborating with stakeholders to balance data accuracy priorities with project objectives.
• Achieving data accuracy excellence, implementing strategies to foster a culture of accuracy and quality across analytics projects. Balancing data accuracy needs with broader business priorities.
• Shaping data accuracy strategies on a global scale, positioning the organization as a leader in maintaining accurate data analysis.
• Collaborating with industry partners to establish data accuracy standards and presenting accuracy strategies to the leadership.
• Possessing strong attention to detail and the ability to ensure data integrity and accuracy.
• Technology: You have a willingness to learn and adopt new technologies and best practices in data analysis and management.
• Deadlines: You have the ability to prioritize tasks, manage competing demands and deliver high-quality results under tight deadlines.
• Agile: You are skilled in agile development methodologies and project management tools such as JIRA or Trello is a plus.

Why Bitfocus:

Our benefits are designed to support you in all aspects of your health and well-being—social, physical, emotional, and financial.

• Exceptional Culture & Mission-Driven Work
• Comprehensive Healthcare (100% Employer-Paid for Employees)
• 12 Weeks Paid Parental Leave
• R&R Week (Paid Week Off at Year-End)
• Three Weeks of Paid Vacation + Two Volunteer Days Per Year
• 401K Retirement Plan (4% Match)
• Flexible Work Hours & Remote-First Culture
• Career Growth Plans for Each Role