👋 About Us

Sendible is a leading social media management platform built for teams, agencies and multi-location businesses to collaborate on content, engage with audiences, and report on successes. Our team of 40+ is dedicated to partnering with our customers to help them achieve their goals.

• Sendible ranks in the top 3 best Social Media Suites according to G2 in Spring 2024.
• Trusted by 30,000+ brand managers and marketers.

Recently listed as one of the most user-friendly software in multiple categories on G2, our mission is to help companies be remarkable on social media at scale. 🚀

Sendible is proud to be an equal opportunity employer and will consider all qualified individuals seeking employment without regards to race, colour, creed, religion, gender, gender identity, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other protected classification.

💡 The Opportunity

Are you passionate about providing a best-in-class customer experience?

If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s Customer Success team!

As a Customer Success Manager, you will report directly to our Senior Customer Success Manager and support some of our most valuable key account customers.

🤝 Who you are (must haves)

• Be based in the US or work East Coast (EST) working hours (9am-5pm).
• Have 1+ years of experience as a Customer Success Manager or similar role.
• Experience in B2B SaaS environment, ideally with agency operations and social media management.
• Comfortable leading and executing customer business reviews.
• Renewal and negotiation skills.
• Comfortable collaborating closely with other teams, including technical and senior leadership teams.
• Customer-centric mindset: building trust through strong relationships, transparency, and reliability.
• Able to execute on ideas. Goal-orientated and accountable. Not afraid to roll up your sleeves.
• Strong organisational skills and attention to detail.
• Experience analysing data and user behaviour to inform decision-making.
• Proactive team player who enjoys working with peers and other key stakeholders to design and execute against evolving business needs.
• At least +1 year of experience working remotely, preferably interacting with teams in different timezones.
  

🤝 Bonus Skills & Experience (nice to haves):

• Experience managing 200+ customers
• Experience with Hubspot, Zendesk and Pendo

🤝 What the hiring process looks like

• A short (<30 min) video call with Marcus (Senior CSM) or Heather (Dir. CX)
• If you pass the screen, we’ll send you a small exercise to do on your own time, which should take you no more than 2 hours.
• Then, we’ll follow up with a final round of interviews consisting of a technical interview where we’ll discuss your exercise, interviews with your CS teammates, and a cultural interview with a Sendible teammate outside of CS.
• We will then debrief and provide our feedback on the next steps.

💻 Why work with us?

• Work remotely or from our London HQ and create your own schedule (we believe in trust and autonomy).
• Unlimited paid holiday plus public holidays (US), plus one bonus day for your birthday.
• 12+ weeks fully paid parental leave for both birthing & non-birthing parents*
• Gear including a laptop and headset.
• Annual bonuses based on company and personal performance (if the company does well and you played a big part, you'll be rewarded).
• Competitive insurance coverage and access to pension or retirement plan*
• Paid sabbatical after 5 years.
• We love learning! Use your £500 annual learning allowance to develop your skills.
• Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact!

*Eligibility for parental leave, insurance, and pension/retirement plans is dependent on the employee’s location and may vary.

We like hearing fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up and not be afraid to drive change and challenge the status quo. If something sucks and can be done better, we want to hear!

🌐 How we work

Sendible is a UK corporation and our head office is based in London but we are distributed with teammates in South Africa, Spain, Portugal, Italy, France, the Philippines and the US.

This is a remote role, but if you're based in London, you’re welcome to work from our HQ, which is fully equipped with free fruit and snacks, excellent coffee, standing desks and a pool table. Occasionally (monthly), we expect the candidate to come to the office for team meet-ups.

⚡ How to get our attention when you apply

Introduce yourself to us as a colleague. Show us what your future could look like here! We value authenticity, so be yourself, be creative, and take your time with the application.

Tell us why you want this particular job by answering these questions when you submit your application:

• Why you love working in Customer Experience.
• Why you want to work at Sendible and not somewhere else.

So, if you want to join our Customer Success Team and help bring real value to our customers, please submit your application!