Sales / Customer Success Representative – Hotel Technology (Remote)

Join the #1 Best Place to Work in DFW!

Visual Matrix, a leading hotel technology company, is growing—and we’re looking for a driven Sales Professional who’s ready to turn their hospitality experience into a high-impact tech career.

100% Remote – work from anywhere in the U.S.
Award-Winning Culture – recently named #1 Best Place to Work in DFW
Amazing Benefits – comprehensive health, 401(k), generous PTO, and more
Growth Opportunity – use your hotel or PMS background to build lasting partnerships and shape the future of hospitality tech

If you love building relationships, thrive in a fast-paced environment, and want to be part of an innovative, people-first company, we’d love to meet you.

Apply today and grow your career with Visual Matrix.

Job Description

Summary:

To serve as an ambassador for the Visual Matrix brand in pursuit of providing solutions to clients and building our client base

Essential Function:

• Communicate regularly with current and potential clients over the phone or email to discover their needs, answer questions, respond to emails, and find solutions to issues.
• Maintain existing client accounts, acknowledge and handles taking care of their needs, and assure their satisfaction.
• Maintain records in notes in Zoho CRM for purposes of building a pipeline and managing prospective clients and to update clients' profiles so status an what’s happening with accounts can be tracked.
• Provide potential clients with features and benefits of using our software
• Use sales processes to maintain your sales standards at high levels
• Assist in providing demonstrations of our software to clients in our target market
• Collect client, market, and competitor information during the sales process to improve success
• Set up client demonstrations for prospective and current clients
• Prepares and delivers targeted presentations of the company's products or services in person and/or web-based, explains product offerings, writes up deals, and closes sales.
• Develop solid relationships with clients and potential clients

Required Education, Experience, and Skills:

• Previous experience in SaaS sales - preferably Hotel Technology
• Previous hospitality experience
• Minimum of 2 years of experience in a similar role
• Previous CRM experience, preferably Zoho CRM
• Exceptional negotiation skills
• Strong techniques in overcoming objections
• Ability to use influence to achieve a goal or objective
• Active Listening skills - Giving full attention to what other people are saying, taking time to understand, asking questions as needed, not interrupting at inappropriate times
• Influential communication ability
• Microsoft Office Products – Word, Excel, PowerPoint, Access, etc. (create, edit, save and send documents, spreadsheets, presentations, database)
• Strong application of user experience design principles & visual design principles.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to hand or feel and touch; and reach with hands and arms. Rarely required to stand or walk

Position type and expected hours of work:T his is a full-time, salaried (exempt) level position, typically working 8 hours a day, Monday – Friday. However, our organization supports clients that operate 24 hours a day, 365 days a year, and occasional after-hours work may be needed or required.

Remote Work Environment: Visual Matrix embraces a remote work environment and supports the ability to work remotely, provided it supports our workplace requirements. Additionally, we have occasional in-person meetings, in which attendance is required. Our work-from-home guidelines are:

• A dedicated work area established that is preferably separated from other living areas and that provides information privacy and security. The goal is that the workspace is solely for work
• Employees must be available to work during normal business hours and days and based on the needs and requirements of the company
• Employees must be able to perform normal daily tasks and essential functions of the job while working from home, free from distraction or constant interruptions that are not work-related. Working from home is not designed or intended to be a replacement for appropriate dependent care. Employees must meet job expectations and business demands as if they were working in a physical office.
• Ability to keep all company-sensitive documents secure (if applicable)
• Ability to travel to attend required in-person meetings, as needed

Other Duties:Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change, expand or reduce at any time with or without notice, as required by business needs.